All.Can Patient Survey

73 Patient insights on cancer care: opportunities for improving efficiency Swift, accurate and appropriately delivered diagnosis • 22% of respondents whose cancer was detected outside of a screening programme said that their cancer was diagnosed as something different – either initially or multiple times • 9% of respondents whose cancer was detected outside of a screening programme waited more than six months to be diagnosed with cancer Information, support and shared decision-making • 50% did not feel involved enough in deciding which treatment options were best for them • 32% were not given enough information (in a way they could understand) about their cancer care and treatment • 44% did not receive enough support to deal with ongoing symptoms and side effects – including beyond the active phase of their treatment • 59% were not given information about patient groups, charities and other organisations that might be able to support them • 94% of those who used patient groups, charities and other organisations said they benefitted from them Integrated multidisciplinary care • 76% were treated by a multidisciplinary team (e.g. surgeons, oncologists, radiologists, nurses and other specialists) • 70% saw a physician within 24 hours if any complications occurred during treatment • 68% reported that they needed some form of psychological support during/after their cancer care but, of those, 46% said that it was not available • Of those who received psychological support, 71% received it in a hospital setting and 19% from a voluntary organisation The financial impact of cancer • 62% incurred expenses because of their cancer: 57% paid to speed-up waiting times, 9% paid for private insurance, and 33% for other reasons • 48% reported travel costs, 15% a loss of insurance, and 13% a loss of employment Italy: key findings